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We at WorkLyf are recruiting for our well established Client based in Silverdale. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers.

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Key Accountabilities

• To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.

• To deliver accountabilities in line with objectives and personal development plan set.

• To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy.

• Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times.

• Collaboration with team members to ensure all client contracts are supported effectively.

• To ensure that data quality is maintained.

• To provide customer reporting with complete accuracy in line with customer date requirements.

• Efficiently resolve or escalate enquiries or complaints.

• Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying).

• Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate.

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Key Experience and Skills

• Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions

• MS Office skills – esp. Outlook

• Advanced excel skills (vlookup, pivot tables etc.)

• Strong data analysis and interpretation

• Ability to work independently to tight deadlines

• Motivated to support the team to meet clients SLA’s / KPI’s

• Strong verbal and written skills

• Attention to detail

• Document management skills

• Time management skills

Monday to Friday 9a.m. to 5.30p.m.

One hour for lunch.